The Samsung washer with error code 9c8 or 9cB means the washer is having an issue with a software update.
Reset The Samsung Washer
In order to attempt a reset of the unit, it’s recommended that you disconnect it from the power source. This can be done by either unplugging the device from the wall socket or switching off the corresponding electrical circuit breaker. Allow the unit to remain disconnected in this manner for a duration of approximately 10 minutes.
This pause in power supply acts as a reset for the internal systems of the unit. After the 10-minute window, reconnect the power source by either plugging the unit back into the wall socket or re-engaging the electrical circuit breaker.
If you continue to see the error code “9C8”, this typically signifies a problem with the software update. In this case, it might be necessary to perform a network reset.
Samsung Washer – Network Reset
To do this, you’ll need to follow the instructions outlined below:
- Firstly, you need to activate the Smart Control feature, which can be done by pressing and holding the ‘Smart Control’ button until ‘AP’ appears on the display. This process generally takes around three seconds.
- Next, press and hold the ‘Temp’ button until ‘OK’ is displayed on the screen – this usually happens after holding the button for about seven seconds. Once ‘OK’ is displayed, the screen will revert back to show ‘AP’.
- Finally, switch off your washer. This step is crucial because, when you next attempt to connect a device to your washer, all of the Wi-Fi and network information will be refreshed. This might be just what is needed to resolve the ‘9CB’ error code issue.
Ensure that it is UPDATED appropriately. The software must be refreshed utilizing the Samsung Smart Device.
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